Contracts

  All services provided in our store belong to our Destra Home company registered at destrahome.com and are operated by our company.    Our company may collect personal data for various purposes. Below, how and in what way the collected personal data are collected, how and in what way these data are protected are specified.    Some personal information (such as name-surname, company information, telephone, address or e-mail addresses) of the members (such as name-surname, company information, telephone, address or e-mail addresses) are collected by our Store due to the nature of the business by filling out various forms and questionnaires on our membership or Store.    Our company may send campaign information, information about new products, promotional offers to its customers and members in some periods. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, after logging in as a member, this selection can be changed in the account information section or they can make a notification via the link in the notification message received.    During the approval process carried out through our store or by e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties except for the purposes and scope specified in the "User Agreement" we have made with our Members.    In order to identify problems with the system and to quickly resolve problems or disputes that may arise regarding the service provided, our company records and uses the IP address of its members. IP addresses can also be used to identify users in a general way and to collect comprehensive demographic information.    Our company may also use the requested information for direct marketing purposes by itself or its collaborators outside the purposes and scope specified in the Membership Agreement. Personal information can also be used to contact the user when necessary. The information requested by our company or the information provided by the user or information about the transactions made through our Store; It can be used by our company and its collaborators for various statistical evaluations, database creation and market research without disclosing the identity of our members, even outside the purposes and scope specified in the "Membership Agreement".    Our company undertakes to keep confidential information strictly private and confidential, to regard it as a confidentiality obligation, and to take all necessary measures and exercise due diligence to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain or unauthorised use or disclosure to a third party.     CREDIT CARD SECURITY     Our company prioritises the security of credit card holders who shop on our shopping sites. Your credit card information is not stored in our system in any way.     When you enter the transactions process, there are two things you need to pay attention to to understand that you are on a secure site. One of these is a key or lock icon on the bottom line of your browser. This indicates that you are on a secure website and all your information is encrypted and protected. This information is only used in connection with the sales process and in accordance with your instructions. Information about the credit card used during shopping is encrypted with 128 bit SSL (Secure Sockets Layer) protocol independently of our shopping sites and sent to the relevant bank for enquiry. If the usability of the card is approved, the shopping is continued. Since no information about the card can be viewed and recorded by us, third parties are prevented from obtaining this information under any circumstances.  The reliability of the payment / invoice / delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. Therefore, in order for the orders of customers who order from our shopping sites for the first time to reach the supply and delivery stage, it is necessary to confirm the accuracy of the financial and address / telephone information. If necessary, the credit card holder customer or the relevant bank is contacted to check this information.  Only you can access and change all the information you provide while becoming a member. If you protect your member login information securely, it is not possible for others to access and change information about you. For this purpose, we act within the 128 bit SSL security area during membership transactions. This system is an international encryption standard that cannot be broken.    Internet shopping sites with information line or customer service service and open address and telephone information are more preferred today. In this way, you can get detailed information about all the issues you have in mind, and you can get healthier information about the reliability of the company that provides online shopping service.     Note: We recommend that you pay attention to the open address and telephone number of the company on internet shopping sites. If you are going to shop, write down all the telephone / address information of the store where you buy the product before shopping. If you do not trust, confirm by phone before shopping. All information about our company and the location of the company are specified in all our online shopping sites.     MAIL ORDER CREDIT CARD INFORMATION SECURITY     Your identity and credit card information that you will send to us by credit card mail-order method will be kept by our company according to the principle of confidentiality. This information is kept for 60 days against possible bank and credit card withdrawal objections and then destroyed. In the event that any amount other than the cost of the mail-order form approved by you, which you will send to us in return for the price of the products you order, is withdrawn from your card, you can naturally object to the bank and this amount does not pose a risk because you can prevent the payment of this amount.      THIRD PARTY WEBSITES AND APPLICATIONS  Our store may link to other sites within the website. Our company does not bear any responsibility for the privacy practices and contents of the sites accessed through these links. The advertisements published on the website of our company are distributed to our users through our advertising business partners. The Privacy Policy Principles in this agreement relate only to the use of our Store and do not cover third party websites.    EXCEPTIONAL CIRCUMSTANCES  In the limited cases specified below, our company may disclose the information of users to third parties outside the provisions of this "Privacy Policy". These situations are limited in number;  1. To comply with the obligations imposed by the rules of law in force and issued by the competent legal authority such as Law, Decree Law, Regulation, etc;  2. In order to fulfil the requirements of the "Membership Agreement" and other agreements concluded by our store with users and to put them into practice;  3. Requesting information about users for the purpose of conducting an investigation or inquiry duly conducted by the competent administrative and judicial authority;  4. In cases where it is necessary to provide information to protect the rights or security of users.    EMAIL SECURITY  Never write your credit card number or passwords in the e-mails you send to the Customer Service of our store regarding any of your orders. The information contained in the e-mails can be seen by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.    BROWSER COOKIES  Our company can obtain information about users who visit our store and users' use of the website by using a technical communication file (Cookie-Cookie). These technical communication files are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.    The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site and how long they stay on the site, and to dynamically generate advertising and content from user pages specially designed for users. The technical communication file is not designed to retrieve data or any other personal information in the main memory or from your e-mail. Most browsers are initially designed to accept the technical communication file, but users can change the settings so that the technical communication file is not received or a warning is given when the technical communication file is sent.    Our company may change the provisions of this "Privacy Policy" at any time by publishing it on the site or by sending electronic mail to users or by publishing it on its site. If the provisions of the Privacy Policy are changed, they shall take effect on the date of publication.    You can send an e-mail to info@destrahome.com for any questions and suggestions regarding our privacy policy. You can reach from the following contact information of our company.    Company Title: DESTRA HOME Address:  Mahmudiye Mah. Osmanbey Cad. Softalı Mehmet Bey Sok. No: 1 Inegol/Bursa Email: info@destrahome.com Tel: +90 501 592 16 00 Fax: 

1.PARTIES  This Agreement has been signed between the following parties under the terms and conditions set out below. 

1. 'BUYER'; (hereinafter referred to as "BUYER" in the contract) 

FULL NAME: ADDRESS: 

1. 'SELLER'; (hereinafter referred to as "SELLER" in the contract) 

FULL NAME: ADDRESS:  By accepting this contract, the BUYER agrees in advance that if he/she approves the order subject to the contract, he/she will be obliged to pay the price subject to the order and the additional fees, if any, such as shipping fee, tax and that he/she has been informed in this regard.  2.DEFINITIONS  In the application and interpretation of this Agreement, the following terms shall mean the written explanations opposite them.  MINISTER : Minister of Customs and Trade,  MINISTRY : Ministry of Customs and Trade,  LAW : Law No. 6502 on the Protection of Consumers,  REGULATION : Distance Contracts Regulation (OG: 27.11.2014/29188)  SERVICE : The subject of all kinds of consumer transactions other than the provision of goods made or undertaken to be made in return for a fee or benefit,  SELLER : The company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf of or on behalf of the consumer,  BUYER : A natural or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,  SITE : The website of the SELLER,  ORDER GIVER: A natural or legal person who requests a good or service through the website of the SELLER,  PARTIES : SELLER and BUYER,  CONTRACT : This contract concluded between the SELLER and the BUYER,  GOODS : It refers to movable goods subject to shopping and software, audio, video and similar intangible goods prepared for use in electronic media.  TOPIC 3  This Agreement regulates the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER ordered electronically through the SELLER's website.  The prices listed and advertised on the site are the selling price. Advertised prices and promises are valid until they are updated and changed. Prices announced for a period of time are valid until the end of the specified period. 

4. VENDOR INFO

Title: DESTRA HOME Address: Mahmudiye Mah. Osmanbey Cad. Softalı Mehmet Bey Sok. No: 1 Inegol/Bursa Telephone: +90 501 592 16 00 Fax E-mail: info@destrahome.com

5. BUYER INFORMATION

Person to be delivered Delivery Address Telephone Fax Email/username 

6. INFORMATION OF THE PERSON PLACING THE ORDER

Name/Surname/Title  Address Telephone Fax Email/username 

7. PRODUCT/PRODUCTS SUBJECT TO THE CONTRACT

1.The basic features (type, quantity, brand / model, colour, quantity) of the Goods / Products / Products / Service are published on the website of the SELLER. If a campaign is organised by the Seller, you can examine the basic features of the relevant product during the campaign. Valid until the date of the campaign.  7.2.The prices listed and advertised on the site are the selling price. Advertised prices and promises are valid until they are updated and changed. Prices announced for a period of time are valid until the end of the specified period.  7.3.The sales price of the goods or services subject to the contract, including all taxes, is shown below.   

  Payment Method and Plan  Delivery Address  Person to be delivered  Invoice Address  Order Date  Delivery date  Delivery method    7.4.The cargo fee, which is the cost of product shipment, shall be paid by the BUYER. 

8. 8. INVOICE INFORMATION

Name/Surname/Title  Address Telephone Fax Email/username Invoice delivery: The invoice is delivered to the invoice address together with the order during order delivery. will be delivered. 

9. GENERAL PROVISIONS

9.1.The BUYER accepts, declares and undertakes that he / she has read the preliminary information about the basic characteristics of the product subject to the contract, the sales price and the payment method and the delivery on the website of the SELLER, and that he / she has given the necessary confirmation electronically. BUYER; Confirming the Preliminary Information in electronic environment, before the establishment of the distance sales contract, the address to be given to the BUYER by the SELLER, the basic features of the products ordered, the price of the products including taxes, payment and delivery information is also accepted, declared and undertakes that it has obtained accurate and complete.  9.2.Each product subject to the contract shall be delivered to the BUYER or the person and / or organisation at the address indicated by the BUYER within the period specified in the preliminary information section on the website, depending on the distance of the BUYER's settlement, provided that it does not exceed the 30-day legal period. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.  9.3.The SELLER accepts, declares and undertakes to deliver the product subject to the Contract in full, in accordance with the qualifications specified in the order and, if any, with warranty documents, user manuals, information and documents required by the work, to perform the work within the principles of accuracy and honesty, to maintain and improve the quality of service, to show the necessary attention and care during the performance of the work, to act with prudence and foresight, in accordance with the requirements of the legal legislation, free from any defects.  9.4.The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining its explicit consent before the expiration of the performance obligation arising from the contract.  9.5. If the SELLER cannot fulfil its contractual obligations in the event that it is impossible to fulfil the product or service subject to the order, the SELLER accepts, declares and undertakes that it will notify the consumer in writing within 3 days from the date it learns of this situation and that it will refund the total price to the BUYER within 14 days.  9.6.The BUYER accepts, declares and undertakes that he/she will confirm this Agreement electronically for the delivery of the product subject to the Contract, and if the price of the product subject to the contract is not paid for any reason and / or cancelled in the bank records, the SELLER's obligation to deliver the product subject to the contract will cease.  9.7.The BUYER accepts, declares and undertakes that if the price of the product subject to the contract is not paid to the SELLER by the relevant bank or financial institution as a result of the unfair use of the credit card belonging to the BUYER by unauthorised persons after the delivery of the product subject to the contract to the BUYER or the person and / or institution at the address indicated by the BUYER, the BUYER shall return the product subject to the contract to the SELLER within 3 days at the expense of the SELLER.  9.8.The SELLER accepts, declares and undertakes that it will notify the BUYER if it cannot deliver the product subject to the contract within the period due to force majeure events such as the occurrence of force majeure events that develop outside the will of the parties, unforeseen in advance and preventing and / or delaying the parties from fulfilling their obligations. The BUYER also has the right to request from the SELLER to cancel the order, to replace the product subject to the contract with its precedent, if any, and / or to postpone the delivery period until the elimination of the preventive situation. If the order is cancelled by the BUYER, the product amount shall be paid to the BUYER in cash and in cash within 14 days for payments made by the BUYER in cash. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 14 days after the order is cancelled by the BUYER. The BUYER accepts, declares and undertakes that the average process of reflecting the amount returned to the credit card by the SELLER to the BUYER's account by the bank may take 2 to 3 weeks, and that the reflection of this amount to the BUYER's accounts after the return of this amount to the bank is completely related to the bank transaction process, and that the BUYER cannot hold the SELLER responsible for possible delays.  9.9.The SELLER has the right to reach the BUYER for communication, marketing, notification and other purposes by letter, e-mail, SMS, telephone call and other means through the address, e-mail address, fixed and mobile telephone lines and other contact information specified by the BUYER in the registration form on the site or updated by the BUYER later. By accepting this contract, the BUYER accepts and declares that the SELLER may engage in the above-mentioned communication activities for him.  9.10.The BUYER shall inspect the goods / service subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The delivered goods / services will be accepted to be undamaged and intact. The obligation to carefully protect the goods / service after delivery belongs to the BUYER. If the right of withdrawal is to be used, the goods / services should not be used. The invoice must be returned.  9.11.If the BUYER and the credit card holder used during the order are not the same person or if a security vulnerability is detected regarding the credit card used in the order before the delivery of the product to the BUYER, the SELLER may request the BUYER to submit the identity and contact information of the credit card holder, the statement of the credit card used in the order for the previous month or the letter from the cardholder's bank stating that the credit card belongs to him. The order will be frozen until the BUYER provides the information / documents subject to the request, and if the aforementioned requests are not met within 24 hours, the SELLER has the right to cancel the order.  9.12.The BUYER declares and undertakes that the personal and other information provided by the SELLER while becoming a member of the SELLER's website is in accordance with the truth, and that the SELLER will compensate all damages that the SELLER may incur due to the untruthfulness of this information immediately, in cash and in lump sum upon the first notification of the SELLER.  9.13.The BUYER accepts and undertakes from the beginning to comply with the provisions of the legal legislation and not to violate them while using the SELLER's website. Otherwise, all legal and penal liabilities that may arise shall be fully and exclusively binding on the BUYER.  9.14.The BUYER may not use the SELLER's website in any way that disrupts public order, violates public morality, disturbs and harasses others, for a purpose contrary to the law, in a way that violates the material and moral rights of others. In addition, the member cannot engage in activities (spam, virus, trojan horse, etc.) that prevent or make it difficult for others to use the services.  9.15.Through the website of the SELLER, links may be provided to other websites and/or other contents that are not under the control of the SELLER and/or owned and/or operated by other third parties. These links are provided to provide ease of orientation to the BUYER and do not support any website or the person operating that website and do not constitute any guarantee for the information contained in the linked website.  9.16.The member who violates one or more of the articles listed in this contract shall be criminally and legally responsible for this violation and shall keep the SELLER free from the legal and criminal consequences of these violations. In addition; Due to this violation, if the incident is transferred to the legal field, the SELLER reserves the right to claim compensation against the member for non-compliance with the membership agreement. 

10. RIGHT OF WITHDRAWAL

10.1.BUYER; If the distance contract is related to the sale of goods, the BUYER may use the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to him or the person / organisation at the address indicated by him, without any legal and criminal liability and without any justification, provided that he notifies the SELLER. In distance contracts for service provision, this period starts from the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service is started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER.By accepting this contract, the BUYER agrees in advance that he/she has been informed about the right of withdrawal.  10.2.In order to exercise the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of "Products that cannot be used for the Right of Withdrawal" regulated in this contract. If this right is used,  a)3. the invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoice is issued on behalf of the institutions will not be completed if the RETURN INVOICE is not issued).  b)Return form,  c)The products to be returned must be delivered complete and undamaged together with the box, packaging, standard accessories, if any.  d)The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within a period of 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.  e)If there is a decrease in the value of the goods for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to its fault. However, the BUYER is not responsible for the changes and deterioration caused by the proper use of the goods or the product within the right of withdrawal period.  f)If the campaign limit amount issued by the SELLER falls below the campaign limit amount due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled. 

11. PRODUCTS THAT CANNOT USE THE RIGHT OF WITHDRAWAL

Underwear bottom parts, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or with the possibility of expiry date, products that are not suitable for health and hygiene to be returned if the packaging is opened by the BUYER after delivery to the BUYER, products that mix with other products after delivery and cannot be separated by nature, Except for those provided within the scope of the subscription agreement, goods related to periodicals such as newspapers and magazines, services performed instantly in electronic media or intangible goods delivered to the consumer instantly, and audio or video recordings, books, digital content, software programmes, data recording and data storage devices, computer consumables, if the packaging is opened by the BUYER, it is not possible to return them in accordance with the Regulation. In addition, before the expiry of the right of withdrawal period, it is not possible to use the right of withdrawal regarding the services started to be performed with the approval of the consumer in accordance with the Regulation.  Cosmetics and personal care products, underwear, swimwear, bikinis, books, copyable software and programmes, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, untested, intact and unused in order to be returned.     

12. DEFAULT AND LEGAL CONSEQUENCES

The BUYER accepts, declares and undertakes that if he/she defaults in the event that he/she makes payment transactions by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney's fee from the BUYER and in any case, if the BUYER defaults due to the BUYER's debt, the BUYER accepts, declares and undertakes that the BUYER will pay the loss and damage incurred by the SELLER due to the delayed performance of the debt. 

13. AUTHORISED COURT

Complaints and objections in disputes arising from this contract,within the monetary limits specified in the following law, to the consumer problems arbitration committee or consumer court in the place where the consumer's place of residence is located or where the consumer transaction is made. Information on the monetary limit is below:  To be effective from 28/05/2014:  a)Pursuant to Article 68 of the Law No. 6502 on the Protection of Consumers, to the district consumer arbitration committees in disputes with a value below 2.000,00 (two thousand) TL, 

3. b) Provincial consumer arbitration committees in disputes with a value below 3.000,00 (three thousand) TL, 
4. c) In the provinces with metropolitan status, applications are made to the provincial consumer arbitration committees for disputes between 2.000,00 (two thousand) TL and 3.000,00 (three thousand) TL. This Agreement is made for commercial purposes.
5. ENFORCEMENTS

The BUYER is deemed to have accepted all the terms of this contract when he/she makes the payment for the order placed through the Site. The SELLER is obliged to make the necessary software arrangements to obtain confirmation that this contract has been read and accepted by the BUYER on the site before the order is placed.  SELLER  RECIPIENT:  HISTORY:

GENERAL: 

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you. 

1. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product. 

1. Shipping charges, which are the cost of product shipment, will be paid by the buyers. 

1. Each purchased product is delivered to the person and/or organisation at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, the Buyers may terminate the contract. 

1. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any. 

1. In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation. Within 14 days, the total price must be returned to the Buyer. 

  IF THE PURCHASED PRODUCT IS NOT PAID: 

1. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends. 

  PURCHASES MADE WITH UNAUTHORISED USE OF A CREDIT CARD: 

1. After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorised persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days at the expense of the SELLER. 

  IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNFORESEEN REASONS: 

1. If force majeure occurs which the Seller cannot foresee and the product cannot be delivered in due time, the Buyer shall be notified. The Buyer may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; If the payment has been made in cash, this fee will be paid in cash within 14 days from the cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but the bank is likely to transfer it to the buyer's account within 2-3 weeks. 

  BUYER'S OBLIGATION TO INSPECT THE PRODUCT: 

1. The buyer shall inspect the goods / service subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The delivered goods / services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / service should not be used. The invoice must be returned with the product. 

  RIGHT OF WITHDRAWAL 

1. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to him or the person / organisation at the address indicated by him, he may use his right of withdrawal from the contract by rejecting the goods without any legal and criminal liability and without any justification, provided that he notifies the SELLER via the contact information below. 

1. SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION CONTACT INFORMATION: 

COMPANY  NAME/TITLE: DESTRA HOME ADDRESS:  Mahmudiye Mah. Osmanbey Cad. Softalı Mehmet Bey Sok. No: 1 Inegol/Bursa E-MAIL: info@destrahome.com TEL: +90 501 592 16 00 FAX:    DURATION OF THE RIGHT OF WITHDRAWAL: 

1. If the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service has started with the approval of the consumer. 

1. The costs arising from the use of the right of withdrawal belong to the SELLER. 

1. In order to exercise the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of "Products that cannot be used for the Right of Withdrawal" regulated in this contract. 

  EXERCISE OF THE RIGHT OF WITHDRAWAL: 

1. 3. the invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoice is issued on behalf of the institutions will not be completed if the RETURN INVOICE is not issued). 

1. Return form, The products to be returned must be delivered complete and undamaged together with the box, packaging, standard accessories, if any. 

  RETURN CONDITIONS: 

1. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within a period of 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days. 

1. If there is a decrease in the value of the goods for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to its fault. However, the BUYER is not responsible for the changes and deterioration caused by the proper use of the goods or the product within the right of withdrawal period. 

1. If the campaign limit amount issued by the SELLER falls below the campaign limit amount due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled. 

  PRODUCTS THAT CANNOT BE USED RIGHT OF WITHDRAWAL: 

1. Underwear bottom parts, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, products that are not suitable for health and hygiene to be returned if the packaging is opened by the BUYER after delivery to the BUYER, products that mix with other products after delivery and cannot be separated by nature, Except for those provided within the scope of the subscription agreement, goods related to periodicals such as newspapers and magazines, services performed instantly in electronic media or intangible goods delivered to the consumer instantly, and audio or video recordings, books, digital content, software programmes, data recording and data storage devices, computer consumables, if the packaging is opened by the BUYER, it is not possible to return them in accordance with the Regulation. In addition, before the expiry of the right of withdrawal period, it is not possible to use the right of withdrawal regarding the services started to be performed with the approval of the consumer in accordance with the Regulation. 

1. Cosmetics and personal care products, underwear, swimwear, bikinis, books, copyable software and programmes, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, untested, intact and unused in order to be returned. 

  DEFAULT AND LEGAL CONSEQUENCES 

1. The BUYER accepts, declares and undertakes that if he/she defaults in the event that he/she makes payment transactions by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney's fee from the BUYER and in any case, if the BUYER defaults due to the BUYER's debt, the BUYER agrees to pay the loss and damage incurred by the SELLER due to the delayed performance of the debt. 

  PAYMENT AND DELIVERY 

1. You can make Bank Transfer or EFT (Electronic Fund Transfer) to any of our foundation participation bank accounts (TL). 

1. With your credit cards through our site, you can benefit from online single payment or online instalment opportunities for all kinds of credit cards. For online payments, the amount will be debited from your credit card at the end of your order. 

Parties

a) DESTRA HOME, which carries out the activities of destrahome.com website, Mahmudiye Mah. Osmanbey Cad. Softalı Mehmet Bey Sok. No: 1 İnegöl/Bursa (hereinafter referred to as "Destra Home") b) internet user who is a member of destrahome.com website (hereinafter referred to as "Member") Subject of the Contract The subject of this Agreement is to determine the terms and conditions of the member's use of the website destrahome.com owned by Destra Home.

Rights and Obligations of the Parties

3.1 The Member declares and undertakes that the personal and other information he/she provides while becoming a member of the destrahome.com website is correct before the law, and that Destra Home will fully and immediately indemnify all damages that Destra Home may incur due to the untruthfulness of this information. 3.2 The member cannot give the password given to him/her by Destra to other persons or organisations, the member's right to use the password in question belongs to himself/herself. Against all liability that may arise for this reason and all claims and demands that may be asserted against Destra Home by third parties or competent authorities, Destra Home reserves all kinds of compensation and other claims arising from such unauthorised use. 3.3 The member accepts and undertakes to comply with the provisions of the legal legislation and not to violate them while using the destrahome.com website. Otherwise, all legal and criminal liabilities that may arise will be fully and exclusively binding on the member. 3.4 The member may not use the destrahome.com website in any way that disrupts public order, violates public morality, disturbs and harasses others, for an illegal purpose, infringes the intellectual and copyright rights of others. In addition, the member cannot engage in activities (spam, virus, trojan horse, etc.) and transactions that prevent or make it difficult for others to use the services. 3.5 The ideas and thoughts declared, written, used by the members on the destrahome.com website are entirely the personal opinions of the members and bind the opinion holder. These opinions and thoughts have no interest and connection with Destra Home. Destra Home has no responsibility for any damages that may be incurred by third parties due to the ideas and opinions to be declared by the member and any damages that may be incurred by the member due to the ideas and opinions to be declared by third parties. 3.6 Destra Home shall not be responsible for the reading of member data by unauthorised persons and for any damages to member software and data. The member agrees in advance not to claim compensation from Destra Home for any damages that may be incurred due to the use of the destrahome.com website. 3.7 The Member agrees not to access or use the software and data of other internet users without authorisation. Otherwise, the legal and criminal liabilities arising from this belong entirely to the member. 3.8 The member who violates one or more of the articles listed in this membership agreement shall be criminally and legally responsible for this violation and shall hold Destra Home free from the legal and criminal consequences of these violations. In addition; due to this violation, Destra Home reserves the right to claim compensation against the member for non-compliance with the membership agreement if the incident is transferred to the legal field. 3.9 Destra Home always has the right to unilaterally delete the membership of the member, delete the files, documents and information belonging to the customer. The member accepts this saving in advance. In this case, Destra Home has no responsibility. 3.10 The software and design of the destrahome.com website are the property of Destra Home and the copyright and/or other intellectual property rights related to them are protected by the relevant laws and cannot be used, acquired or changed by the member without permission. Other companies and products mentioned on this website are trademarks of their owners and are also protected under intellectual property rights. 3.11 Destra Home may collect certain information such as the name and Internet Protocol (IP) address of the Internet service provider used to access the site for the improvement and development of the destrahome.com website and/or within the framework of legal legislation, the date and time of access to the Site, the pages accessed while on the site and the Internet address of the Web site that provides direct connection to the site. 3.12 Destra Home may disclose the personal information of the member when requested as a legal obligation or when it believes in good faith that it is necessary (a) to comply with legal requirements or to comply with legal proceedings notified to Destra Home; (b) to protect and defend the rights and property of Destra Home and the destrahome.com website family. 3.13 Measures have been taken to ensure that the Destra Home website is free of viruses and similar software. In addition, in order to ensure ultimate security, the user must supply his own virus protection system and provide the necessary protection. In this context, by entering the Destra Home website, the member is deemed to have accepted that he / she is responsible for all errors that may occur in his / her software and operating systems and their direct or indirect consequences. 3.14 Destra Home reserves the right to change the content of the site at any time, to change or terminate any service provided to users or to delete user information and data registered on the destrahome.com website. 3.15 Destra Home may change, update or cancel the terms of the membership agreement at any time without the need for prior notice and / or warning in any form or manner. Any amended, updated or cancelled provision shall be effective for all members on the date of publication. 3.16 The parties agree and declare that all computer records belonging to Destra Home shall be taken as the sole and true exclusive evidence in accordance with Article 287 of the HUMK and that such records constitute an evidential contract. 3.17 Destra Home, in accordance with this membership agreement, is authorised to send informative e-mails to the e-mail addresses of its members registered with it and informative SMS messages to their mobile phones, and by approving this membership agreement, the member shall be deemed to have accepted the sending of informative e-mails to the e-mail address (ornekeposta@destrahome.com) and informative SMS messages to the mobile phone. (Destra Home's existing e-mail addresses can be added to the "ornekeposta" section in the ornekeposta@destrahome.com section and this information may change). 3.18 The Member accepts and undertakes the Privacy and Security policy, Cancellation and Return conditions, Payment and Delivery conditions and Warranty conditions on the destrahome.com website managed by Destra Home. Each person who has registered as a member to destrahome.com is deemed to have accepted these terms. Termination of Contract This agreement will remain in force until the member cancels his/her membership or his/her membership is cancelled by Destra Home. Destra Home may unilaterally terminate the contract by cancelling the membership of the member if the member violates any provision of the membership agreement.

Dispute Resolution

Bursa Courts and Enforcement Offices are authorised for disputes regarding this agreement.

Enforcement

The member's membership registration means that the member has read all the articles in the membership agreement and accepts the articles in the membership agreement. This Agreement was concluded at the time the member became a member and entered into force mutually. Additional Information The intellectual property rights and copyrights on all kinds of designs, brands, logos and information and documents containing sound, image, text (hereinafter referred to as "Content") on this site belong to Destra Home or its affiliated companies or are used within the framework of a licence agreement. All or any part of the Content on our site may only be used by the owners or with the written permission of the owners. It is forbidden to modify, copy, rent, lease, lend, transmit and publish the Content without permission. Content taken from this site may not be used for any commercial purpose. Links from this site to third party sites may take you outside the web network of Destra Home or its affiliates. Destra Home or its affiliates assume no responsibility for the content, accuracy or function of these sites. These links are provided in good faith. Destra Home or its affiliated companies are not responsible for any subsequent changes to the sites we link to. Destra Home or its affiliated companies and any third party involved in the creation, production or transmission of this site cannot be held liable for any direct, indirect, incidental, consequential, incidental, incidental, incidental loss, loss or damage or any criminal liability that may arise from access to or use of this site. Destra Home or its affiliated companies do not guarantee the suitability of the Content on this site for a particular purpose. In addition, Destra Home or its affiliated companies cannot be held responsible for any damage to your computer hardware or other assets or any damage caused by malicious software that may infect your computer systems due to your access, use or downloading of any audio, video, textual information and documents from this site. Except for job applications, any comments, suggestions, ideas, graphics and other information you transmit to us via the Internet may be used by Destra Home or its affiliated companies for commercial or non-commercial purposes without any payment to you or any other person. Destra Home or its affiliated companies are not obliged to keep such information transmitted to them confidential, except for job applications. Destra Home or its affiliated companies cannot be held responsible for the submission of information by minors under 18 years of age to the websites of Destra Home or its affiliated companies without the permission of their parents or guardians.

Destra Home takes the highest possible security measures to ensure that your personal data is collected, stored and shared in accordance with the law and to protect your privacy. Our aim; In accordance with Article 10 of the Law No. 6698 on the Protection of Personal Data ("Law No. 6698") and in line with your satisfaction, to inform you in the most transparent way about the ways your personal data are collected, the purposes of processing, the persons shared, the legal reasons and your rights. Pursuant to Law No. 6698, your personal data will be collected and processed by Destra Home, ("COMPANY") as the data controller within the scope described below. b) Purpose of Processing Personal Data The Company may collect personal data in the categories of identity information (your name and surname), contact information (your e-mail address, telephone number, province, district and country information), opinions/suggestions/requests/messages and transaction security information. Your personal data collected; 1. To be able to provide the COMPANY products and services to you, to fulfil our obligations to you, to organise records and documents, to comply with information retention, reporting, information, tax and other obligations stipulated by local and international legal legislation, 2. To receive, evaluate and manage your opinions/suggestions/requests/messages and complaints, to finalise these requests regarding our products and services and to inform you about them, 3. To communicate with you in order to provide you with the necessary information regarding information processing requirements, systemic structure, the necessity of the information processing support services received, these services and products, 4. To comply with the information storage, reporting and information obligations stipulated by official institutions, to fulfil the requirements of the contracts and to fulfil the legal obligations to which the COMPANY is subject regarding the use of these services, 5. In line with the purpose of determining and implementing the commercial and business strategies of the COMPANY; to manage financial operations, communication, purchasing operations (request, offer, evaluation, order, budgeting, contract), internal system and application management operations, legal operations carried out by the COMPANY, 6. To determine your usage preferences and browsing history (cookie) in our mobile application if you use our website and / or mobile application, 7. To examine, evaluate and respond to requests from official authorities or you, If you have your explicit consent; 1. To provide you with special advertisements, campaigns, advantages and other benefits for sales and marketing activities to be carried out to increase the quality of services and products, 2. To carry out traffic measurement, statistical analyses, segmentation / profiling and CRM studies for sales and marketing activities, to carry out market research and social responsibility activities, 3. To measure and increase customer satisfaction, to receive your opinions and suggestions regarding existing or new product studies and / or developments, 4. To recommend products and services that may be of interest to you, online behavioural advertising and marketing, customer portfolio management, measurement and improvement of service quality, communication, optimisation, audit, risk management and control, promotion, analysis, determination of interests, scoring, profiling, marketing, sales, advertising and to communicate within this scope, 5. c) To whom and for what purpose the processed personal data can be transferred Your personal data collected; limited to the realisation of the above-mentioned purposes; 1. To the relevant business unit in order for our business units to carry out the necessary work to make you benefit from the products and services offered by our company, to real or legal persons, programme partner institutions and organisations that we cooperate with, 2. To the internal audit unit and independent auditors regarding the audit, 3. Persons, institutions and organisations from whom we receive services within the scope of the Customer Contact Centre established for the management of your opinions/suggestions/requests/messages and complaints, 4. Business partners, shareholders, affiliates of the COMPANY, 5. Persons or organisations permitted by the provisions of the Turkish Commercial Code, Turkish Code of Obligations and other legislation, 6. To legally authorised public institutions and organisations, administrative authorities and legal authorities, with your explicit consent; To our agencies, consultants and suppliers with foreign infrastructure from which we receive services in order to carry out traffic measurement, statistical analyses, segmentation/profiling and CRM studies to be carried out for sales and marketing activities, to carry out market analyses, to carry out joint digital campaigns, to market the products and services of our Company, to our supplier with foreign or domestic infrastructure from which we receive services in order to make e-mail or SMS notifications to inform you about the contracts or transactions you have made with our Company, to make product/service comparison, analysis, evaluation, segmentation and to contact you in line with your tastes and preferences, To commercial electronic message intermediary service providers in order to make promotions, advertisements, offer benefits and opportunities in line with your shopping preferences, likes and habits based on your approval of commercial electronic messages to your mobile phone number and / or e-mail address, to companies that will conduct market research in order to increase your satisfaction and loyalty, to our business partners from whom we receive usage preferences and navigation history, cookie services in case you use our website and / or mobile application, in relation to the sales and marketing activities of the products and services of the COMPANY or business partners contracted by the COMPANY through the website or mobile applications; Within the scope of the purposes written in the paragraphs above; In order to realise the purposes written in paragraphs (a), (b), (c), (d) and (e) above in relation to the sales and marketing activities of the COMPANY or the COMPANY's contracted business partners, member merchants, suppliers, their own products and services, Destra Home and its affiliates and their suppliers with overseas infrastructure from which they receive services, in accordance with Articles 8 and 9 of Law No. 6698. and 9. within the framework of the processing conditions and purposes specified in Articles 8 and 9 of Law No. 6698. Your personal data may be kept domestically or transferred abroad for the realisation of the above-mentioned purposes by taking the necessary security measures. d) Method and Legal Reason for Collecting Personal Data Your personal data may be collected verbally, in writing or electronically through our website, call centres and social media accounts; It is collected by the COMPANY for the above-mentioned purposes within the framework of the legal legislation, limited to the existence of legal reasons such as explicit consent, execution of the contract, being expressly stipulated in the laws, your personal data being made public by you, being compulsory for the establishment, exercise or protection of a right, being compulsory for the COMPANY to fulfil its legitimate interests and legal obligations in a way that does not harm your fundamental rights and freedoms. d) Rights of the Personal Data Owner Listed in Article 11 of the Law No. 6698 As personal data owners, if you submit your requests regarding your rights to the COMPANY by the methods set out below, the COMPANY will finalise the request as soon as possible and within thirty days at the latest, depending on the nature of the request. In this context, personal data owners; In accordance with paragraph 1 of Article 13 of the Law No. 6698 and the Communiqué on the Procedures and Principles of Application to the Data Controller No. 30356 and dated 10.03.2018, you can submit your request to exercise your rights mentioned above in Turkish and in writing or by using the registered e-mail address, secure electronic signature, mobile signature or the e-mail address previously notified to the COMPANY and registered in our system. The COMPANY reserves the right to verify your identity before responding. In your application; a) Your name, surname and signature if the application is in writing, b) For citizens of the Republic of Turkey, your T.R. identification number, if you are a foreigner, your nationality, passport number or identification number, if any, c) Your residential or workplace address for notification, ç) Your e-mail address, telephone and fax number, if any, for notification, d) The subject of your request, and information and documents related to the subject, if any, must be attached to the application. According to the nature of your request, information and documents must be provided to us completely and accurately. If the requested information and documents are not provided as required, there may be problems in the full and qualified execution of the investigations to be carried out by the COMPANY based on your request. In this case, the COMPANY declares that it reserves its legal rights. For this reason, your application must be sent completely and in a manner to include the requested information and documents according to the nature of your request. You can send your written applications to Destra Home address, which is the data controller, by attaching the necessary documents. You can send your applications via e-mail to the e-mail address info@destrahome.com using the e-mail address you have previously notified to the COMPANY and registered in our system. Each customer/member who places an order by becoming a member or who places an order without becoming a member through Destra Home, internet environment or physical environment has the following rights. 1. To learn whether their personal data are processed, 2. To request information if their personal data have been processed, 3. To learn the purpose of processing personal data and whether they are used in accordance with their purpose, 4. To know the third parties to whom personal data are transferred domestically or abroad, 5. To request correction of personal data in case of incomplete or incorrect processing and to request notification of the transaction made within this scope to third parties to whom personal data are transferred, 6. Although it has been processed in accordance with the provisions of Law No. 6698 and other relevant laws, to request the deletion or destruction of personal data in the event that the reasons requiring its processing disappear and to request notification of the transaction made within this scope to third parties to whom personal data is transferred, 7. To object to the occurrence of a result to the detriment of the person himself/herself by analysing the processed data exclusively through automated systems, In case of damage due to unlawful processing of personal data, it has the right to demand the compensation of the damage.

Guarantee:

Products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of production defects under the following conditions: The warranty responsibility of the seller is only valid for consumers within the scope of the law numbered 4077. The provisions of the Turkish Commercial Code shall apply for commercial works.

Return Terms

Procedure for Product Return and Right of Withdrawal: You can return the product you have purchased within 3 days after receiving the goods without opening the packaging, without using it, without allowing it to deteriorate. The return of products whose original box has deteriorated, lost the ability to be offered for sale again, and cannot be purchased by another customer is not accepted. Products must be returned complete and undamaged with standard accessories, if any. Before returning your returned products, please send a message containing your invoice number and order number to our e-mail address or contact (customer service) department, stating your reason for returning the product. Customer service will contact you via the e-mail you sent and you will be informed how to return the product. Transport costs to be paid due to the return must be borne by the buyer. In order for the necessary return procedures to be carried out, the buyer must submit the invoice of the seller delivered with the goods together with the product. The right of withdrawal period starts from the day the goods are delivered to the buyer. There is no right of withdrawal for the goods prepared in accordance with the wishes of the buyer and / or his personal needs. In the event that the buyer exercises the right of withdrawal, the seller shall return the total price received within ten days at the latest from the receipt of the invoice containing the withdrawal notification together with the product and any documents, if any, that put the consumer under debt, without any expense to the consumer.

Products Damaged During Transport:

In order to detect the product damaged during transport, open the order received at your door in the presence of the cargo officer and compare it with the invoice. Check whether there is an error, deficiency and destruction. In case of damage or deficiency in the product you have received, you should keep a record with the help of the cargo officer and deliver the product to the cargo officer. Otherwise, it is accepted that you have received the product in full and the return process is not carried out. Returns of products sent without receipt, invoice and minutes are not accepted by our company. Our company makes an attempt to return the product price to the customer's credit card within 7 days following the receipt of these documents. (Note: This site is not responsible for the problems caused by the bank in product return). If you request, you can get another product of the same or equivalent value instead of your product damaged during transport. The decrease in the value of the goods received or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or impossibility of return is due to the fault of the consumer, the seller must compensate the seller for the value of the goods or the decrease in value. The general return period is 3 days for each product purchased by mistake. Within this period, the return of unpacked, used, destroyed, etc. products is not accepted. The return must be made with the original packaging. In cases where any opening, deterioration, breakage, destruction, destruction, tearing, use and other situations are detected in the product and its packaging and if the product cannot be returned in the state in which it was delivered to the buyer, the product is not returned and the price is not refunded. For product return, the situation should be communicated to customer service as a priority. The information that the product is sent as a return is forwarded to the customer by the seller. After this meeting, the product must be delivered to the seller through the Cargo company that delivers to the recipient address together with the invoice containing information about the return. If the returned product reaching the seller meets the conditions specified in this contract, it is accepted as a return, and the refund is made to the buyer's credit card / account. No refund is made without returning the product. The period of reflection of the refunds made to the Credit Card to the credit card accounts is at the disposal of the relevant bank. You need to contact your bank. When the customer wants to return the product, the product must be returned in its intact packaging and unused. When the customer receives the product, if he/she has signed that he/she has received the undamaged detection of the cargo and then pays the price of the damaged part and the entire shipping fee of the product if there is any damage to the product when returning it. If the shopping is made by credit card and in instalments, the credit card return procedure will be applied as follows: If the buyer has requested to purchase the product in how many instalments, the Bank reimburses the buyer in instalments. After the seller pays the full amount of the product price to the bank in one lump sum, in case of the refund of the instalment expenditures made from the Bank's posts to the credit card of the buyer, the requested refund amounts are transferred to the accounts of the bearer parties by the Bank in instalments in order to prevent the parties involved in the matter from being aggrieved. The instalment amounts paid by the buyer until the cancellation of the sale, if the return date and the account cut-off dates of the card do not coincide, 1 (one) refund will be reflected on the card every month and the buyer will receive the instalments paid before the return after the instalments of the sale are over, the number of instalments paid before the return and will be deducted from the existing debts. In case of the return of goods and services purchased with the card, the seller cannot pay the buyer in cash in accordance with the contract with the Bank. Each member who places an order on destrahome.com is deemed to have read and accepted this information.